Who We Are

Recognising why our people are key workers by celebrating the roles that make our Group function

We’re celebrating our people – the key workers connecting communities before and during the Covid-19 pandemic and beyond as well – by highlighting the roles and those who carry them out, enabling the great service Royal Mail is known for. Our Who We Are campaign puts our people, from across the pipeline, at the heart of the business – which is exactly where they are.

Send your nominations for deserving colleagues to GroupCommunications@royalmail.com

Who We Are animation
21 September 2020

‘Delivering in Castlerock for 27 years has been something special. My wife Hilary is originally from Castlerock. Her father was a postman for 44 years and in fact, it was his job I got when he retired. It’s a lovely little village with equally lovely people residing there. I’ll miss doing this job, but no doubt, our paths will cross again.’

Position: Postman

Place of work: Coleraine Delivery Office

Robert Ramsey MBE retired on Saturday 12 September after 40 glorious years of service, including 27 years faithfully serving the residents of Castlerock, a seaside village in County Londonderry, Northern Ireland.

For Robert’s story, click here

‘Our office, like many, was short-staffed and unable to van share, so I picked up an extra round, working six days a week, including my rest day.'

Position: Postman

Place of work: Pontypridd Delivery Office

Dewi Frelford, will be practising his swing on the prestigious Celtic Manor golf course for the next 12 months, after winning a year’s membership in recognition of his exemplary service during lockdown, when he volunteered to do two rounds every day to cover for an absent colleague.

For Dewi’s story, click here

‘Together with a couple of other drivers from Llanelli depot, I helped deliver more than 1,500 face shields…I was shocked that they had run out of protective equipment as there was none available. These people were right on the frontline doing everything they could to help protect us.'

Position: Delivery and collection manager

Place of work: Parcelforce Swansea local depot

Matt Davies went out of his way to deliver vital protective equipment to frontline NHS workers in Llanelli. He also ensured the elderly customers on his street had enough food during lockdown.

For Matt's story, click here

‘I think the qualities you need to do the job well are to be efficient in your role, be punctual, work as a team if working with people, be honest, be friendly and true to who you are as a person.’

Position: Mail sorter

Place of work: Tyneside Mail Centre

During lockdown, Sheila Kondragunta sang to care home residents and raised more than £3,266 by bidding farewell to her locks with a charity head-shave in aid of her local food banks in Gateshead and Newcastle.

For Sheila's story, click here

‘I’m incredibly proud of my team for everything they did during lockdown. The team here are all committed to their job and their community and I’m proud of the passion they have to see this office succeed.’

Position: MPU manager

Place of work: Taunton Delivery Office

Dan Riddle and the team at Taunton Delivery Office have been truly exceptional over the past few months, not only coping admirably with the challenges of Covid-19 during lockdown, but also helping to raise more than £5,000 for their local NHS charity, Love Musgrove.

For Dan's story, click here

‘To be a good postie, I believe you need to have the ability to work as part of a team as well as comfortably by yourself. You need to be cheerful and pleasant and understand that you’re the only person some people see all day, so you need compassion.’

Position: Postwoman

Place of work: Alnwick Delivery Office

Known as ‘Saint Lyne’ by her delivery office manager, Kenny Pattison, Lyne went above and beyond to help her local community during the Covid-19 pandemic - collecting items for her local food bank after work.

For Lyne's story, click here

‘There was an advert asking if anyone was interested in cleaning the vehicles. I did all the units, rigids and vans. I gave them all a deep clean using this solution that kills coronavirus.’ 

Position: HGV driver

Place of work: Vehicle Operating Centre, National Distribution Centre

Kerry deep cleaned all the vehicles in the VOC and the entire fleet twice over, leading to employee relationship improvement

For Kerry's story, click here