Contacts

Useful contact information for Royal Mail employees

Contacts

Useful contact information for Royal Mail employees

If you are a current Royal Mail employee and you are having problems logging on to myroyalmail, please try resetting your password - go to 'Log in', click 'Forgotten your password?' and follow the instructions.

Childcare vouchers: 0345 6060603 or live chat via mybundleplus.myroyalmail.com  
 

'Cycle to Work' and My Bundle Plus benefits: 0345 6060603 or live chat via mybundleplus.myroyalmail.com  
 

Lifestyle discounts customer care team: 0845 272 8720

Visit mybundleplus.myroyalmail.com to access your My Bundle Plus account. Connected users can also access My Bundle Plus via PSP. You will need to register the first time you visit.

If you are already enrolled in My Bundle benefits, there have been no change to your benefits. You simply need to register at My Bundle Plus to view and manage them.      

If you have any questions, queries or feedback, you can contact the My Bundle Plus 24/7 Helpdesk via live chat (visit mybundleplus.myroyalmail.com) or by calling 0345 6060603. 

Benefits

Employees with PSP access can change their own addresses; however, employees without PSP access can request this change through their line manager.

 

Charity fundraising support: 0151 284 1221 or royalmail@charitiestrust.org
POOBI: www.poobi.org

Community pages

DEI Team: DEI@Royalmail.com

Our One Royal Mail Employee Resource Groups (ERGs):

group.compliance@royalmail.com

  • Bullying & harassment helpline: 0800 587 4777
  • Disability support team: email Disability.Support@royalmail.com

  • Wellbeing Hub: for all things wellbeing, whether you need support or are looking to support others, visit www.myroyalmail.com/wellbeing

  • Help@hand: If you and your family need direct access to fast, free advice on a range of different health and wellbeing issues, try Help@Hand. This easy-to-use app gives you access to a range of useful services including:

          - Unlimited mental health consultations

          - Unlimited 24/7 online GP appointments

          - Up to eight physiotherapy sessions

          - Consultant appointments for a medical second opinion

          - Your personalised 360 Wellbeing Score

          - 1-2-1 lifestyle coaching

          - Personal training and nutrition consultations

          - Our Employee Assistance Programme (EAP) including a free, confidential 24/7 helpline for support with emotional and practical issues, financial and legal guidance: 0345 266 5060.

Download the Help@hand mobile app now (register using pin 164003) and access an employee guide to find out more about the services available for you and your family.

0345 606 0603

Questions/ideas to Group CEO: justsayit@royalmail.com or write to Freepost Just Say It

Please call 0845 266 9635 or email Bravo@p-mm.co.uk

0333 005 0312

Pay: Speak to your line manager in the first instance, if not resolved by your line manager, call 0345 606 0603. For other queries email advicecentrePAY@royalmail.com

Employee references: please email thirdpartyenquiries@royalmail.com

Royal Mail Pension Plan (Section A/B & C) enquiries

pensions.helpline@royalmail.com

0114 241 4545

Pensions Service Centre
PO Box 5863
Sheffield
S98 6AB

Please quote full name, date of birth and either National Insurance number or Pension Plan number.

Royal Mail Defined Contribution Plan (RMDCP) enquiries

Information on the plan can be found on the Trustees’ website.

For enquiries, please contact the plan administrators Scottish Widows (formerly Zurich Assurance Limited (‘Zurich’):

royalmailserviceteam@scottishwidows.co.uk

0800 092 8263

Scottish Widows Royal Mail Service Team
PO Box 1073
Cheltenham
Gloucestershire
GL50 9NN

Please quote full name, date of birth and either National Insurance number or unique identifier number (allocated when you start contributing to the plan).

Group Life Assurance Scheme enquiries

pensions.helpline@royalmail.com

0114 241 4545

Leavers Team
Royal Mail HR Services
Pond Street
SHEFFIELD
S98 6HR

Please quote full name, date of birth and either National Insurance number or payroll number in any correspondence.

Pensions-related queries

Capita RMSPS (Royal Mail Statutory Pensions): 

Visit the pension pages 

Please refer to this User Support Guide for answers and guidance to the most common queries including help getting registered.

You can report a crime, security incident or provide security related information here - or call 0207 239 6655. 

0800 0113 466 or scam.mail@royalmail.com

Employee shares questions should be asked via 0800 012 12 13

Your Shares

0800 097 1131 or www.intouchfeedback.com/royalmail

You can access a wide range of learning opportunities by logging into SuccessFactors Learning – simply click here to login here.

Instructions for logging in

Username: Use your pay number

Password: If you're logging in for the first time, please input your National Insurance Number. If you've logged in before, it will be the password you've set previously.

Select Home > Learning

If you are unable to log-on to SuccessFactors, please contact HR Service Centre on 0345 6060603.

Uniform ordering

PO Box 33, Ross-on-Wye, HR9 9WA or Freephone 0800 032 1144 or watch&win@royalmail.com