Contacts

Useful contact information for Royal Mail employees

Contacts

Useful contact information for Royal Mail employees

If you are a current Royal Mail employee and you are having problems logging on to myroyalmail, please try resetting your password - go to 'Log in', click 'Forgotten your password?' and follow the instructions.

Childcare vouchers: 0345 6060603 or live chat via mybundleplus.myroyalmail.com  
 

'Cycle to Work' and My Bundle Plus benefits: 0345 6060603 or live chat via mybundleplus.myroyalmail.com  
 

Lifestyle discounts customer care team: 0845 272 8720

Visit mybundleplus.myroyalmail.com to access your My Bundle Plus account. Connected users can also access My Bundle Plus via PSP. You will need to register the first time you visit.

If you are already enrolled in My Bundle benefits, there have been no change to your benefits. You simply need to register at My Bundle Plus to view and manage them.      

If you have any questions, queries or feedback, you can contact the My Bundle Plus 24/7 Helpdesk via live chat (visit mybundleplus.myroyalmail.com) or by calling 0345 6060603. 

Benefits

Employees with PSP access can change their own addresses; however, employees without PSP access can request this change through their line manager.

 

Charity fundraising support: 0151 284 1221 or royalmail@charitiestrust.org
POOBI: www.poobi.org

Community pages

0207 449 8302

Please write to:

HRSC Complaints
4th Floor
Royal Mail Sheffield
Pond Street
Sheffield
S98 6HR

0345 606 0603 / 0114 241 889

Questions/ideas to Group CEO: justsayit@royalmail.com or write to Freepost Just Say It

Please call 0845 266 9635 or email Bravo@p-mm.co.uk

If you are a current Royal Mail employee and you are having problems logging in/accessing your Myroyalmail account, please try resetting your password - go to 'Log in', click 'Forgotten your password?' and follow the instructions.

If this does not resolve your issues please email myroyalmail@royalmail.com

Pay: Speak to your line manager in the first instance, if not resolved by your line manager, call 0345 606 0603. For other queries email advicecentrePAY@royalmail.com

Employee references: please email thirdpartyenquiries@royalmail.com

Royal Mail Pension Plan (Section A/B & C) enquiries

pensions.helpline@royalmail.com

0114 241 4545

Pensions Service Centre
PO Box 5863
Sheffield
S98 6AB

Please quote full name, date of birth and either National Insurance number or Pension Plan number.

Royal Mail Defined Contribution Plan (RMDCP) enquiries

Information on the plan can be found on the Trustees’ website.

For enquiries, please contact the plan administrators Scottish Widows (formerly Zurich Assurance Limited (‘Zurich’):

royalmailserviceteam@scottishwidows.co.uk

0800 092 8263

Scottish Widows Royal Mail Service Team
PO Box 1073
Cheltenham
Gloucestershire
GL50 9NN

Please quote full name, date of birth and either National Insurance number or unique identifier number (allocated when you start contributing to the plan).

Group Life Assurance Scheme enquiries

pensions.helpline@royalmail.com

0114 241 4545

Leavers Team
Royal Mail HR Services
Pond Street
SHEFFIELD
S98 6HR

Please quote full name, date of birth and either National Insurance number or payroll number in any correspondence.

Pensions-related queries

Capita RMSPS (Royal Mail Statutory Pensions): 

Visit the pension pages 

0844 800 9191

0800 0113 466 or scam.mail@royalmail.com

0207 239 6655 or Text: SEC and your message to 88771 or securityhelpdesk@royalmail.com 

Employee shares questions should be asked via 0800 012 12 13

Your Shares

0800 097 1131 or www.intouchfeedback.com/royalmail

You can access a wide range of learning opportunities by logging into SuccessFactors Learning – simply click here to login here.

Instructions for logging in

Username: Use your pay number

Password: If you're logging in for the first time, please input your National Insurance Number. If you've logged in before, it will be the password you've set previously.

Select Home > Learning

If you are unable to log-on to SuccessFactors, please contact HR Service Centre on 0345 6060603.

Uniform ordering

PO Box 33, Ross-on-Wye, HR9 9WA or Freephone 0800 032 1144 or watch&win@royalmail.com