18 November 2019
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Supporting your mental health

There is a range of support available for our people. Find out more below.
Mental health support

One adult in four has a mental health condition. It is a common cause of illness among our people and across the UK. We are committed to helping colleagues with mental health issues and we have a range of tools and services to support them.

In October 2017 we launched our five-year mental health strategy and plan 'Because Healthy Minds Matter' which has four main aims and can be summarised as:

  • Increase awareness of mental health;
  • Decrease stigma and normalise mental health conversations;
  • Signpost and utilise the tools and support available; and
  • Know where to go in a crisis.

The simple steps of ‘ACT’ can help us to support ourselves and others and start making things better. ‘ACT’ means:

Acknowledge – If you or someone close to you isn’t their 'usual' self.

Communicate – If you are not feeling okay, speak to someone about it. If you are worried about someone else, ask them if they are okay and encourage them to talk. Take time to listen.

Take Action - Find out what support is available and encourage others to do the same.

ACT and things can start to get better.

Support available

Our Wellbeing Toolkit, available via the Health and Wellbeing intranet pages, contains links to the following resources: 

  • Feeling First Class is a wellbeing website for colleagues (FFC1 to register). The site contains proactive health advice and an online stress tool.
  • First Class Support is a 24/7 free and confidential phone line 0800 688 8777 for direct access to counselling services as well as to receive financial, relationship, legal or lifestyle advice.
  • Rowland Hill Fund: 0345 600 4586 www.rowlandhillfund.org offers financial aid to colleagues, pensioners and their families in times of need.
  • Neyber: Through My Bundle’s Financial Wellbeing option you can access debt consolidation loans and financial education. Log into My Bundle through PSP or visit mybundle.myroyalmail.com.
  • Stepchange: Offers expert, tailored advice and practical solutions to problem debt. Contact the UK’s leading debt charity on 0800 138 1111 or visit www.stepchange.org.

Access the simple mental health awareness eLearning ‘Because Healthy Minds Matter’. The module will only take 15 minutes to complete and will help you better support yourself and others.

Mental health videos

Supporting mental health

We have chosen mental health as the cause we will support through our charity partnership 2017-2020. By championing mental health we want to drive real change in people’s awareness and support colleagues with mental health problems. We will seek to reduce the stigma associated with mental health and help colleagues feel free to discuss their issues.

Click here to find out more. 

For urgent support in a crisis: call the Samaritans on 116 123 (open 24/7) or in the case of a suicide or other emergency situation, ring 999, or 9999 from a Royal Mail landline.

If you are worried that someone is at immediate risk of taking their own life you should stay with that person and take one of the following steps:

  • Encourage them to call the First Class Support helpline (open 24/7) or the Samaritans on 116 123 (open 24/7)
  • Contact their GP for an emergency appointment or the out of hours support service
  • Call their Community Mental Health Team (CMHT) if they have one.

Ring 999 (9999 from a Royal Mail landline), NHS direct (111) or go to the nearest Accident and Emergency (A&E) department.