Helping you to feel first class

We are committed to helping colleagues with their physical or mental health and have a range of tools and services to support them.

Helping you to feel first class

We are committed to helping colleagues with their physical or mental health and have a range of tools and services to support them.

Our Health & Wellbeing Workplace group will promote and highlight links to information that we hope will help.

For Health & Wellbeing Support Available: Click Here

For Mental Health Specific Support Available: Click Here

You should speak directly with your GP if you have concerns about any aspect of your physical or mental health where you can be provided with a professional diagnosis, opinion and guidance based on your individual symptoms and circumstances.

NHS support programmes

NHS conditions: latest clinical advice on an A to Z of health conditions.

NHS Livewell: Advice, tips and tools to help you make the best choices about your health and wellbeing.

NHS Better Health: Kickstart healthy changes with little changes. Whether you want to lose weight, get active or quit smoking, Better Health is here with lots of free tools and support.

Coronavirus: Get the latest NHS advice about COVID-19.

Find local NHS services near you.

First Class Support

Confidential helpline available 24/7 - call 0345 266 5060.

Digital services - visit or download the ‘Lifeworks’ app from iTunes or the Google Play store.

Online chat is available via the website or app along with a range of articles, videos, toolkits, health and wellbeing assessments and personal care programmes.

New users of the website or app can sign up using a unique invitation code, which is RMG-yourpaynumber e.g. RMG-12345678.

Reminder of the confidential support services available:

  1. Mental health support – Telephone, face to face, or instant online support is available (chat and video).
  2. Support for managers – managing teams and maintaining relationships.
  3. Physical health – Improve your lifestyle, physical health and fitness.
  4. Financial wellbeing – Money management, managing debt and information on government benefits.
  5. Practical help – Caring responsibilities, health conditions and disability, domestic abuse and legal signposting.

Regardless of the reason for your contact, the First Class Support team will always support you.

More information on the First Class Support service is available here (including sign up instructions) and a promotional poster is available here.

Mental Health

Call the First Class Support service (details above) or use the online chat facility via the website or ‘Lifeworks’ app if you would like to talk to someone or for direct access to counselling treatments.

Mental Health First Aid Training is a one-day classroom-based course to introduce and raise awareness of mental health conditions and increase confidence to respond to friends, family or colleague’s mental health. Managers, First Aiders, Health & Wellbeing Ambassadors and Health & Safety union representatives can book this course via SuccessFactors (please seek line manager approval before enrolling).

Two mental health eLearning modules:

'Because Healthy Minds Matter' Mental Health eLearning (also on PSP/SuccessFactors).

‘Because Healthy Minds Matter’ – Manager Guidance eLearning (also on PSP/SuccessFactors)

Stress Toolkit including a Preventing and Managing Workplace Stress Guide, the Guided Conversation (individual stress risk assessment) and the Group Stress Risk Assessment Tool.

Remploy Mental Health Support Service: via a manager referral or self-referral: leaflet here or visit here.

Shout Mental Health Text Service: a free nationwide service. Text Shout to 85258 to text with a trained Crisis Volunteer.

Andy’s Man Club: Talking groups for men open every Monday. Visit to see if there is a club near you.

Access NHS Mental Health services.

For urgent support in a crisis: call the Samaritans on 116 123 (open 24/7) or in the case of a suicide or other emergency situation, ring 999, or 9999 from a Royal Mail landline.

If you are worried that someone is at immediate risk of taking their own life you should stay with that person and take one of the following steps:

  • Encourage them to call the First Class Support helpline (open 24/7) or the Samaritans on 116 123 (open 24/7).
  • Contact their GP for an emergency appointment or the out of hours support service.
  • Call their Community Mental Health Team (CMHT) if they have one.
  • Ring 999 (9999 from a Royal Mail landline), NHS direct (111) or go to the nearest Accident and Emergency (A&E) department.

Musculoskeletal Health

‘Stamp Out Aches and Pains’ Musculoskeletal health eLearning is available via SuccessFactors for you to better understand:

  • What musculoskeletal disorders are and their relationship with work and lifestyle.
  • How you can reduce the chance of developing musculoskeletal disorders and what you can do to help you get better more quickly.
  • Where you can get support and further information.
  • Includes job role specific guidance.

For colleagues without access to SuccessFactors, please access here.

A ‘Stamp Out Aches and Pains’ leaflet is available here.

Display Screen Equipment (DSE) users can access eLearning which is available via SuccessFactors.

NHS 24 Musculoskeletal Help app - a free NHS app, which offers advice on common muscle, back and joint problems along with exercises and video clips to help you get moving safely.

Save 30% off OrthoSole customisable insoles and footwear which can help prevent and alleviate: Foot Fatigue; Plantar Fasciitis; Knee Pain; Back Pain; Ankle Pain; Foot Pain; Shin Splint; Circulation issues in feet.

Visit (a live chat option is available to ask any questions) and a product demonstration is available here. Use coupon code RM19 to receive 30% off.

Financial Wellbeing

Via the MyBundle+ financial wellbeing option, colleagues can access retailer discounts such as instant vouchers, reloadable cards and cashback on purchases. Visit MyBundle+ or access via PSP.

Salary Finance – via MyBundle access debt consolidation loans with competitive rates and higher chances of being accepted compared to some high street lenders, as well as financial education content.

Rowland Hill Fund – call 0345 600 4586 or visit offering financial aid to colleagues, pensioners and their families in times of need.

Stepchange - The UK's leading debt charity for expert, tailored advice and practical solutions to problem debt. Call 0800 138 1111 or visit

Heart Health

The NHS offer free resources and services to help you assess and make improvements to your physical and mental health. For example, the Healthy Weight Calculator, as well as the Online Heart Age tool are available via the NHS LiveWell toolkit, which provides advice, tips and tools to help you make the best choices about your health and wellbeing.

British Heart Foundation:

The First Class Support Service can provide advice and tools to support you, whether you are looking to make small or bigger changes - please see the above First Class Support section for more information.


Click here for more information from the NHS.

Our Let’s Talk Menopause campaign aims to provide a supportive environment, raise awareness, normalise menopause conversations and to provide information and practical support.

Our Let’s Talk Menopause Workplace group is open to everyone and is a space to share experiences, ask questions and help sign-post colleagues to available support.

First Class Support Menopause Toolkit

Confidential and available 24/7 for colleagues and managers seeking assistance including direct access to counselling, support articles/programmes and a comprehensive menopause toolkit.

Visit or download the 'Lifeworks' app. Confidential support is also available via the helpline on 0345 266 5060 or you can ‘live chat’ via the website/app if you would prefer.

New users of the website or app can 'sign up' using a unique invitation code, which is RMG- and then your pay number, e.g. RMG-12345678.

Below are some external links for support and guidance...

  • GenM - generating awareness of the menopausal symptoms and how they can impact you and your loved ones
  • Henpicked - an online community that gives women a place to have their say, promote healthy debate and bring about positive change
  • Menopause matters - provides information about the menopause, menopausal symptoms and treatment options
  • The Daisy Network - a charity which provides support for women experiencing premature menopause or premature ovarian insufficiency
  • Balance - My Menopause Doctor - Dr Louise Newson is a nationally recognised menopause expert who has pledged to improve GP training and understanding around the menopause
  • The Latte Lounge - support, information and signposting for women


NHS Couch to 5k: A week-by-week description of the 9-week set of Couch to 5K podcasts. Each week involves 3 runs.

NHS Better Health - get active: No matter how much you do, physical activity is good for your body and mind. Adults should aim to be active every day. Some is good – more is better still. Access tools, tips and special offers to move more every day.

Royal Mail in-house gyms: visit to see if there is a gym near you and joining contact details.

Workout from anywhere with LIFT

With custom programs and a live chat function with fitness professionals, LIFT can provide you with a full suite of fitness offerings that make working out exciting, easy and efficient. You can find out more and sign up for an account here before downloading the app via the iTunes or Google Play store.

Brain Health

To learn more about the things we can all do to reduce our personal risk of developing dementia, visit the Royal Mail Think Brain Health hub and access information, materials, signposting and the short Think Brain Health eLearning from Alzheimer’s Research UK.


The earlier a cancer is picked up, the easier it is to treat and the more likely the treatment is to be successful. So, it is important that you go to your GP as soon as possible if you have any worrying symptoms.

Visit and for further information and access to useful resource materials.

Breast Cancer: Visit, or for further information and access to useful resource materials.

ITV Lorraine’s Change And Check breast cancer awareness campaign urges women to get to know their own breasts and look out for the signs of cancer.

Prostate Cancer UK's top priority is funding research to stop prostate cancer killing men through finding better treatments and better tests that can spot fast-growing cancers early.

Through the Demand Survival Now campaign, Pancreatic Cancer UK aims to make pancreatic cancer a survivable disease through an increase in research investment; better, faster treatment and care; and a dedicated symptoms awareness campaign.

Cruise Bereavement Care: 0808 808 1677 or (online chat available). A national charity for the bereaved.

Annual health campaigns

  • Winter health and free flu vaccination programme.
  • Night worker health advice and assessment campaign (see below for more information).
  • Sun safety campaign.

Occupational Health Service

Via a referral through your line manager professional clinical support is available whether you are absent from work or in work with a health condition.

Find local NHS services near you.

Local Health & Wellbeing Ambassadors

Become a local volunteer role promoting physical, mental and financial health and signposting to internal and external support services.

Access the Health and Wellbeing Ambassador eLearning on SuccessFactors.

More information is available here.


Access our employee benefits portal with access to:

  • The cycle to work scheme;
  • Financial wellbeing education and services;
  • External gym membership discounts;
  • Retailer discounts; instant vouchers, reloadable cards and cashback on purchases;
  • Discounted orthosoles; and
  • Healthcare cashplans.

Domestic Abuse

The Royal Mail Group Domestic Abuse Guide for employees is available and outlines signs to look out for; the approach to take when a person is affected by domestic abuse; and signposting to further help and support.

National Domestic Abuse Helpline: The freephone, 24-hour National Domestic Abuse Helpline: 0808 2000247 or visit for more information or to speak to someone online.

The Bright Sky app is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or for those concerned about someone they know.

Access questionnaires to assess the safety of a relationship, plus a section on dispelling myths around domestic and sexual abuse.

Online Safe Spaces is a discreet portal that opens in a pop-up window, which can be installed on company websites and provides a variety of helpful support, advice and contact information for those at risk of, or experiencing, domestic abuse. It also features a quick exit button and leaves no internet history, ensuring the safety of those using the service. The portal is live at the bottom of the page on and

More information is available here.

Night/Shift Worker Health

It has long been recognised that people who work shifts, especially night shifts, are more prone to certain health conditions due to the changes in their body clock leading to reduced rest, changes in eating habits, taking less physical exercise and having less social interaction with family and friends.

Every year night worker colleagues have the opportunity to take up a regular free health assessment via a screening questionnaire that has been compiled with guidance from Royal Mail’s occupational health service provider.

A night worker health assessment will identify any risk factors associated with medical condition(s) and then allow advice to be obtained on how to manage them effectively.

Participation is voluntary and if there are no health concerns, employees and line managers will receive a report to confirm this.

Should night worker colleagues wish to complete a health questionnaire outside of the annual campaign, an assessment is also available all year round via a manager referral to the occupational health service.

A one-page health advice for shift workers is available here.

You can also contact the First Class Support service, or access NHS services for additional help.