15 September 2019
myroyalmail is updated daily

Health and Safety

We are building a world-class health and safety culture that includes excellent occupational health support and wellbeing programmes to help keep us all healthy and productive.

The health and safety of our staff is our number one priority. Our main focus remains the most common types of accident which are animal attacks and slips and trips.  We have introduced a Dog Awareness Week and campaigns around slips and trips to maintain awareness of these key hazards, and highlight the tools available to reduce the risk of an accident. 

Overall, the number of absences caused by workplace accidents continues to fall as a result of these and other initiatives.

Attendance standards

We agreed a new attendance procedure with our unions in 2013 aimed at supporting employees in achieving and maintaining consistently good levels of attendance.
If you are unable to attend work due to illness, you must report this to your line manager as soon as possible before the beginning of your shift or usual work start time. 

Feeling First Class Support

To support our employees’ health and wellbeing, we run a number of health programmes, including our free and totally confidential First Class Support helpline which provides five types of support:

  • Counselling
  • Legal signposting
  • Practical help, e.g. child care, managing debt
  • Coaching for managers
  • Physical health and wellbeing

Simply call 0800 6888 777 to speak to an expert. Lines are open 24/7. You can also visit www.rmgfirstclasssupport.co.uk for more information. 

Feeling First Class

Our Wellbeing Zone provides employees with great tips, motivation and advice across a range of health and wellbeing areas, including:

  • Foods to help reduce stress
  • Fitting exercise into your hectic day
  • Healthy food swaps
  • Reducing your risk of dementia
  • Typical excuses for not being active – and how to get round them. 

In addition, there are some great benefits on offer, including 20% off spa treatments, promotions at Macdonald Hotels and up to 25% off Fitness First monthly fees. 

Log on to www.feelingfirstclass.co.uk and enter the organisation code FFC1 to find out more.

Healthy working environment

Royal Mail is committed to creating a healthy working environment for all our employees. We have a fully embedded Safety Management System (SMS) to ensure our sites meet or exceed statutory requirements for health and safety. The SMS covers 19 different elements, including aspects such as lighting levels, noise, air quality, humidity and temperature.

We undertake continuous audits of our standards to identify any unsafe conditions for remedial activity and seek external advice were appropriate. For example, should an initial audit show that there is a noise hazard at one of our sites, we will take action with the support of an external competent noise hazard assessor.

Our Building Energy Management Systems allow remote monitoring and control for a large number of our buildings. This ensures appropriate temperature, lighting and ventilation levels for a healthy and safe working environment. We also undertake regular workplace onsite risk assessments to ensure a healthy and safe working environment is achieved. These aspects are key responsibilities of our Facilities Managers. They ensure regular inspection and review by local management.