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Cleaning products, driver training, cover managers and re-deliveries

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We wish to reassure colleagues that we are closely following Public Health England and World Health Organisation (WHO) guidance on Covid-19, so that we can continue to provide advice on preventative measures and minimise the risks to our people.

We have issued further guidance to the operation regarding a number of issues. The latest up-to-date information and advice can be found within our Questions & Answers document at

It includes updates on:

  • Our cleaning products are effective for cleaning in a non-healthcare setting as per the guidance issued by Public Health England. Where there has been a confirmed Covid-19 case, a viricidal product must be used to disinfect touch points and potentially contaminated surfaces.
  • All the details on our revised driver training requirements can be found by clicking here.
  • Cover managers moving around units must observe social distancing measures and good hygiene practices. 
  • Reporting on MCDR and DODR is no longer required as the systems have been streamlined to reduce questions.
  • We should aim to re-deliver items on the day selected, but if that’s not possible, we should re-deliver as soon as possible.

Should the information and materials on this page not answer specific queries you may have regarding coronavirus, please contact or Advice and Support on 0345 604 2787.