Universal Service - the future of letter deliveries

The Universal Service is the legal requirement for Royal Mail to deliver to all 32 million UK addresses six days a week. But with letter volumes declining from 20 billion down to just 6.7 billion, it is now unsustainable and requires urgent adjustment to the realities of today’s world. Many countries in the world have modernised their Universal Service requirements already.

Following extensive consultation, Ofcom has decided to make key changes to postal regulations enabling Royal Mail to introduce our proposed new model for the delivery of the Universal Service.

You can find the full details of the announcement here.

This represents the most significant change to the Universal Service in decades. The changes announced will help us to better protect the one-price-goes-anywhere service our customers value and support the delivery of a more reliable, efficient and financially sustainable postal service.

You can have your say and send us questions here - ask.uso@royalmail.com

Robin is the new home for Universal Service reform resources and information, click here for more details on how to access Robin or to go straight there, click here.