6 April 2020
myroyalmail is updated daily

Coronavirus - latest advice and guidance

We want to keep all our colleagues up-to-date on the coronavirus pandemic and what it means for Royal Mail and our people.
Coronavirus - latest advice and guidance

We wish to reassure colleagues that since the beginning of the coronavirus outbreak, we have been closely following Public Health England and World Health Organisation (WHO) guidance so that we can provide advice on preventative measures and minimise the risks to our people.

The latest up-to-date information and advice can be found within our Questions & Answers document (updated 03/04/20 17:00).

The key changes in today's advice includes:

  • Customers dropping off collections
  • Business customers reopening premises
  • Deliveries to concierges/halls of residence

It is crucial that everyone follows basic hygiene techniques. This includes, washing your hands regularly, particularly before eating, and regularly using antiseptic wipes to clean shared equipment, such as keyboards, PDA's and scanners. 

If you have a cold, dispose of any tissues immediately and try to cough into your elbow rather than into your hands.

What to do if...

  • you think you have symptoms
  • you might have been exposed to the virus (through travel or contact with a suspected, or confirmed, case.

Colleagues should visit the NHS 111 online portal and complete the coronavirus self-assessment questionnaire.

Additional information

  • Click here for the latest Public Health England advice and guidance.
  • Click here for a list of NHS FAQs.

Press play on the below coronavirus RMtv Special programmes for more information.

RMtv 3 April - Community lifeline 
How Royal Mail is helping pharmaceutical companies provide vital medications to their customers.

RMtv Special 1 April - Door to Door
We discuss the importance of our Door to Door product and the operational changes we're making. 

RMtv Special 27 March - Markets update
We issued a statement to the markets giving guidance on Royal Mail's financial position due to the coronavirus pandemic.

RMtv 27 March - Social distancing National operations director Simon Barker provides guidance on social distancing, and global director compliance & sustainability Shaun Davis answers some health and safety questions.

RMtv 24 March - Thank you Group CEO Rico Back’s letter of thanks to colleagues, plus Cynthia Wee from PostEurop shares what’s happening with postal companies across the continent and how postmen and women are being supported.

RMtv 20 March - COVID-19 Q&A Global compliance & sustainability director Shaun Davis answering some of the more recent colleague questions on coronavirus. 

RMtv 20 March - COVID-19 pay and policy We discuss sick pay with Helen Diksa director of HR, IR and policy. 

RMtv 16 March - Coronavirus update We speak to national service delivery director Ricky McAulay. 

RMtv Special 10 March - Coronavirus update Q&A with global compliance & sustainability director Shaun Davis and CWU's national health, safety & environment officer Dave Joyce. 

RMtv Special 4 March - Coronavirus Special coronavirus programme with global compliance & sustainability director Shaun Davis. 

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Click here for the latest advice and guidance from Public Health England.

Click here for a list of NHS FAQs.

Click here to access the NHS 111 online webpage if:

  • you think you have symptoms
  • or, you think you may have been exposed to the virus

NHS 111 online will ask you a few questions and tell you what to do next.

It is important that everyone follows basic hygiene techniques. Wash your hands regularly, particularly before eating.

Use antiseptic wipes to regularly clean any shared equipment, such as keyboards, PDAs and scanners.

If you have a cold, dispose of any tissues immediately using the NHS Catch it, Bin it, Kill it guidance and try to cough into the crease of your elbow, rather than into your hands. Click here for the WHO handwashing advice poster.

As a general reminder, First Class Support is a free 24/7 confidential support helpline 0800 6888 777 providing a range of support services including health, counselling, debt and legal advice and practical help.

Should the information and materials on this page not answer specific queries you may have regarding coronavirus, please contact coronavirus.support@royalmail.com or Advice and Support on 0345 604 2787.