7. How to ask a question and give us your feedback

How to ask a question about the proposal

The best way to ask a question is by email to consultationquestions@royalmail.com

If you don’t use email, you can write to:

Pension Consultation Feedback

c/o Helpline Team

4th Floor, Royal Mail HR Services

Pond Street


We will reply to you directly if we can. If lots of people ask the same question, we’ll add the answer to this website too.

How to give us your feedback

We want to hear from you if you have any feedback either about the Collective Plan or about members stopping building up further benefits in RMPP and RMDCP.

Please send your feedback by 21 November 2021.

The best way to give feedback is our online feedback form

If you can’t use the form, you can email us instead:

The letter we sent about these changes and your latest pay slip both tell you which plan you’re in.

If you would rather send your comments by post, please write to the Pension Consultation Feedback address above.

What happens next?

The consultation with the unions runs until 21 November 2021.

We will use that consultation and your feedback to help us decide whether to launch the Collective Plan.

If we decide to go ahead, we’ll finish setting up the Collective Plan. We’ll appoint a board of trustees to manage the Plan, and we’ll work with the trustees of RMPP and RMDCP. Once the legislation has been finalised and the Royal Mail board has approved the Plan, we’ll need The Pensions Regulator to authorise it. If everything goes smoothly, the Plan should launch in 2022.

The trustee will write to people who are eligible to join the Collective Plan at least 3 months before it launches, to tell them everything they need to know.

You’ll continue to get information from any pension plan that you’re in now.

What to do if you think we have not followed the rules

There are rules that we must follow when we’re proposing to make these sorts of changes to the way you build up pension benefits. For example, we must give you the opportunity to comment on the proposes changes.

The complete rules are set out in the Pensions Act 2004 and the Occupational and Personal Pension Schemes (Consultation by Employers and Miscellaneous Amendment) Regulations 2006.

One of the responsibilities of The Pensions Regulator is to make sure we follow the rules. If you think we have not done this, please contact us. You can also contact the regulator and make a complaint. The contact details are:

Phone:          0345 600 7060 (Monday to Friday, 9am to 5.30pm)

Email:           wb@tpr.gov.uk


The Pensions Regulator,

Napier House,

Trafalgar Place,