If you have questions about your Royal Mail shares, please call the free Employee Shares Helpline on 0800 012 12 13 (8.30am – 5.30pm, Monday to Friday, not including UK bank holidays) or email royalmailshareplans@equiniti.com. When emailing, include your full name, address and your payroll number. Your email will be answered by a member of the team within 48 hours.