Operations Transformation
We’ve been there for our customers for 500 years and we want to be there for 500 more. How do we evolve next to keep delivering for the UK?
We need to transform our operation so we can deliver the excellent service and modern products our customers want. To do this, we are focusing on 7 key initiatives.
Our 7 transformation initiatives
Realise the benefits of long-awaited USO reform to tailor our delivery operation to our letter volumes.
Using Mail Centres to explore how we reduce residuals and sequence large letters.
More information coming soon.
Building our large parcel capacity and optimising our network topology to set us up for rapid, profitable parcel volume growth and optimising our last mile design to become the most efficient last-mile operator.
More information coming soon.
Integrating the strongest capabilities of Royal Mail and Parcelforce to make a better combined network, by shifting Royal Mail parcel volumes to Parcelforce and integrating shared technology to create a single digital network.
Innovating equipment, processes, tools and techniques to push Royal Mail to the cutting edge of Postal and Parcel technology.
Adding smart tags to our mobile equipment and parcels so we can have a real-time digital view of where everything is in the network.
Exploring what we do indoors in our delivery and processing units today and seeing how we can re-envision prepping letters and parcels for the future.