3,000 parcel lockers

We are excited to announce a new partnership with global parcel locker operator Quadient for the use of their parcel lockers. This will give our customers even more choice and convenience when sending and receiving parcels and further extends our out of home services. 

The initial phase will launch in the Coventry postcode area in April, with plans to expand as Quadient roll out lockers nationwide in the coming months. More than 1,500 lockers are likely to be in use by Royal Mail by the end of the year with further plans for 3,000 across the UK. The lockers are not exclusive to Royal Mail.

Alongside other recent announcements about expansions to the network, this means that Royal Mail customers will have more than 21,000 locations where they can drop off parcels for delivery. 

Extending our out of home network

The lockers will initially allow customers to drop off returns and pre-paid parcels, with further developments to come to enable customers to have items delivered to the lockers for pick up.

The partnership with Quadient adds to the recent announcement that Royal Mail customers will be able to use up to 5,000 Collect+ stores to drop off and collect parcels.

Together, this will increase the number of locations where customers can drop off parcels to more than 21,000, including 3,000 lockers, 11,500 Post Office branches, 5,000 Collect+ stores, 1,200 Royal Mail customer service points and 1,200 parcel postboxes.

Straightforward process for collection colleagues

Our collection OPGs will be able to access the parcel lockers using a QR code that will be generated on the PDAs. They will collect from the Royal Mail branded boxes as well as other lockers on occasions when a parcel is too large.  

Look out for more details on deployment as the project rolls-out.

Chief Commercial Officer, Nick Landon, said: ‘The launch is an important part of Royal Mail’s strategy to continue to make sending and receiving parcels as convenient as possible by adding more choice, and I look forward to seeing the lockers going live very soon.’