Teaming up with Collect+
Royal Mail has signed an agreement to give customers access to the Collect+ network at thousands of local stores across the UK.
Deployment will begin in March to around 700 Collect+ points and extending to 5,000 points by the summer. The service will begin with drop offs and is expected to expand to include collection in the future.
Delivering choice and convenience
Our customers will have 5,000 additional drop-off locations to choose from, including sites located in national retail chain and local stores such as Londis, and independent newsagents. Most of these are open late in the evening and
at weekends.
This will help us to deliver even more convenience and choice and support the growing demand for online parcel sales, with around 50% of all Royal Mail non-account sales now online.
Expanding our existing network
This exciting arrangement will significantly increase the parcel drop-off options for our customers and add to our existing strong partnership with Post Office and their 11,500 branches, plus 1,200 Royal Mail customer service points and 1,200 24/7 parcel postboxes. We have had a mutually valuable, long term and close partnership with the Post Office and that will continue to operate as now.
How will it work?
Royal Mail customers will be able to use the Collect+ network to drop off parcels, either returns or items they have paid postage for online. They can print the label at home or bring a QR code into the store.
How will we deploy this?
Collect+ pick-ups will be done via standard dedicated collections. Operational deployment, training and risk assessment plans will be communicated to Collection Customer Operations Managers in the coming days.
This partnership is an important part of Royal Mail’s strategy to continue to make sending and receiving parcels as convenient as possible by adding more choice. It comes at a time when locations such as convenience stores and lockers have become amongst the most common places people choose to have parcels delivered other than their home.
