‘Inclusive Communication’ toolkit to improve the experience of disabled colleagues

Royal Mail has subscribed to the Business Disability Forum’s new ‘Inclusive Communication’ toolkit.

The Business Disability Forum is a not for profit membership organisation that exists to create a disability-smart world by linking businesses, disabled people, and government.

Sponsored by Skipton Building Society, the toolkit provides advice and guidance on making sure disabled customers and colleagues are included in the information we communicate.

It contains written resources, podcasts, and best practice case studies, blogs and videos about the importance of inclusive communication within a business such as Royal Mail. Click here for more.

As one of the UK’s biggest employers, we are committed to putting equality and diversity at the heart of our business.

Our Disability steering group was established in 2014. The key objective of the group is to improve the experience of disabled colleagues at Royal Mail and provide easy-to-access information and guidance to colleagues who have a disability of any kind.

Contract performance manager and chair of the Disability steering group, Suzanna Bailey, said: ‘The new toolkit is a great addition to the Business Disability Forum’s website and is accessible to anyone in Royal Mail Group. 

‘There’s an introduction from the Business Disability Forum CEO, Diane Lightfoot, who sets out why inclusive communications are so important. There are also more than 40 resources available in the toolkit ranging from blogs, brochures, case studies, media posts and so much more.

‘Some are really relevant to our people as we adjust to the “new normal” world we find ourselves operating in, but new or old normal, there’s definitely something to make us all stop and think about inclusive communications.’

Supporting our people

Call our internal disability helpline on 0800 028 6142 for advice if you are a disabled employee or manager looking for support with organising reasonable adjustments.

If you have any disability-related questions or you would just like need to reach out, don’t forget, you can contact us at disabilitysteeringgroup@royalmail.com.    

In addition, if you want to join the conversation, we also have a Facebook page. You just need to email us and let us know the email address you normally use to sign into Facebook. You’ll then be sent an invitation to join. 

31 Jul 2020