Growing our community

We currently have around 300 volunteer health and wellbeing ambassadors across the business, colleagues who have a strong interest in health promotion and helping people get any help they may need.

We are now looking to increase our current health and wellbeing ambassador community and recruit many more ambassadors to further increase our ability to talk to colleagues about health and wellbeing issues.

Our team of ‘volunteer’ health and wellbeing ambassadors covers every area of the business and includes frontline colleagues, unit managers, health and safety reps and first aiders.

They are there to provide information and signpost colleagues to the support and assistance that is available to anyone who needs help or guidance on mental or physical health issues.

To grow our ambassador community numbers more effectively, we have moved from face-to-face upskilling events to a digital upskilling module, which is currently available vis PSP/SuccessFactors.

There are opportunities for ambassadors from all roles and shifts. All we ask is for ambassadors to be positive role-models with an open and non-judgmental attitude, a positive, patient and tolerant approach towards people and their experiences, and to behave in a professional, confidential and inclusive manner at all times.

‘Support you can turn to’

Ambassador Russell Baker (pictured), area manager and Unite/CMA area safety representative at Greenford Mail Centre, said: ‘Feeling First Class has fantastic resources but there are other avenues out there for people to take if they prefer – the main thing is for them to know there is support they can turn to.’

‘It’s about letting people know what’s there if they need it. I think a lot of people don’t realise just how much is there. Obviously, we are all very busy and people may not have had a chance to look at Feeling First Class, so it’s important to make them aware.’

You will require your manager’s approval to become an ambassador, and a Royal Mail email address so you can access the ambassador online learning module via PSP/SuccessFactors. If you do not have access to this system, your line manager can request it for you through the ‘My HR Help’ self-service form on the PSP homepage. Speak to your manager to find out more.