Keep your distance

As we continue to operate for our customers during this very challenging time, it is crucial that colleagues are given the most up-to-date information and guidance provided by government and public health authorities.

We will continue to set out our position on key issues, providing daily answers to some of the most common questions surrounding the ongoing coronavirus situation. We know colleagues have concerns. We share those concerns.

Q. What is the company’s position on social distancing?

A. Royal Mail supports Public Health England’s social distancing guidance. We have introduced and communicated temporary changes to operational processes. They include staggered meal breaks, cancellation of WTLLs and changes to doorstep deliveries.

You can get more detail at PHE and NHS websites. Further information will be provided this week. Social distancing is everyone’s responsibility, so please do all you can to follow the PHE guidance.

Q. Is it safe to handle mail?

A. Yes. Public Health England (PHE), the key health authority, has advised that people handling letters and parcels are not at risk of contracting the coronavirus.

The World Health Organisation (WHO) has also advised that coronaviruses do not survive long on objects, such as letters or parcels.

Q. Is it safe to handle mail without hand sanitiser?

A. Yes. PHE has advised that people receiving parcels are not at risk of contracting the coronavirus. They should continue to wash their hands more often than usual using soap and hot water. The hand soap that we provide is effective for hand washing and good hand hygiene.

Q. Why don’t we have hand sanitiser?

A. The hand soap that we provide is effective for hand washing and good hand hygiene. It is also possible to order sanitiser or gel. However, there are long lead times for these products. We are trying to get it. But, so is everyone else.

Q. Do we have enough soap?

A. Yes. We have enough soap. If you need more soap, please speak to your manager, who can contact the Property & Facilities Solutions(PFS) helpdesk. It will coordinate a replenishment service via the local cleaning team.

Q. Should we wear gloves?

A. No. PHE guidance is that you do not need to wear gloves. However, gloves are available, if you choose to wear them. If you want gloves, please speak to your manager.

Thank you for your ongoing support at this challenging time. Please continue to follow all the guidance on protecting yourself from coronavirus, especially when it comes to washing your hands.

Further information can be found at myroyalmail.com/coronavirus.