Download the App
Via the Workplace by Facebook App
Access the App Store or Google Play and Search for 'Workplace.' Take care not to select the Workplace Chat app by mistake. Download Workplace by Facebook.
Open the app and select Log in.
Enter your email address / username
Where it asks for your business email address, please use the email address / username that was included in your payslip (w/c 22 March) – the username ends with @royalmail.co.uk (do not use a personal email address). Tap Next.
If you can't find your username and password, please refer to the FAQ page - 'I haven't received a username and password for Workplace?'
You will see the message 'Workplace wants to use workplace.com to sign in' – click Continue. If you have other Microsoft accounts, you may go to a Microsoft screen, where you are asked to 'pick an account', click ‘use another account’ (you may not see this screen if you do not already have Microsoft accounts).
You will now need to re-enter the email address / username.
You will now need to enter the password that is show on your payslip.
Please take care to type your password exactly as it appears on the payslip, and watch out for letter O, which could be upper case or lower case, or could be a zero - and upper and lower case letters which look similar etc...
Update your password
You will be asked to update your password, type in the Current password, provided on your payslip, and then type in your New password and Confirm your new password In the box below, select Sign In
More information required
Royal Mail needs to collect some further information, so we can verify who you are if you forget your password in future - click Next
Don't lose access to your account!
Choose one or more of the authentication questions you’d like to set up and click on the blue ‘Set it up now’ link text
Setting up a mobile number for authentication
Select your country code by selecting the down arrow and selecting the country from the list at the bottom of the screen, and add in your mobile phone number
You will be sent an authentication text to your phone, enter that and click Verify
Validate or finish
You can either set up other validation questions or click Finish
The following screen will display, click Allow.
Enter your details
You full name will be populated here, click Continue.
You will be signed in using single sign-on.
Follow at least four Royal Mail colleagues.
Tap to accept
You will then be asked to accept the policies and guidelines for using Workplace. Please read these carefully and tap to Accept.
Congratulations - you're there!
You are now logged in to Workplace at Royal Mail!