A Parcelforce message

Over the next four weeks I’ll be stepping out into the heart of our operations as we tackle our busiest period of the year.

My journey started on Monday in North West London and Tuesday saw me with the team in London Central.

I plan to visit depots across the country in every region from Exeter to Edinburgh, as well as our national and international hub and NWPC. I’m really excited to get out, walk the floors, and meet as many people as I can. It’s a great chance for me to speak to colleagues, hear stories, and witness firsthand the energy and extraordinary dedication our teams bring to the table during Peak.

More than anything, it’s a time to celebrate the people who make our business thrive. I look forward to sharing in the We Are Christmas spirit, recognising everyone’s contributions, and thanking people for going above and beyond.

I’ll take this opportunity to say my thank you to everyone for their efforts so far this year. Parcelforce has had a positive first half of the year, with consistently strong quality of service, increasing volume and some notable new customers. It’s great to see this improvement but we still have a long way to go to return to profitability.

I’d also like to thank our Royal Mail colleagues. There has been some excellent collaboration this year across the business as we work to use the best of both networks and long may that continue.