Top tips for Peak
The importance of getting it right on the doorstep
As we approach our busiest time of year and mail volumes dramatically increase, it’s more important than ever that we carry out the correct doorstep processes. Getting this right every time means happy customers, a reduction in claims and compensation paid out - and positive Net Promoter Scores feedback.
This week we’re providing some top tips for our colleagues in Delivery. You can find a summary of them here. Also watch this video where the team at South Shields are putting them into practice.
