Team Update: personal safety, security and behavioural guidance

You will have all seen in the media the shocking violence currently happening in some towns and cities across the country.  The safety and security of our people are a priority at this time as we continue to serve our customers. We continue to monitor which areas are affected by recent protests so you should report to your normal work location unless you hear otherwise from your manager.

However, as the situation evolves it is important to be prepared so you know what to do if you do find yourself at risk or in a situation that makes you feel threatened or unsafe.

Keeping yourselves and each other safe and secure

1. Stay informed

• Follow updates from your manager and trusted news sources.
• Maintain regular check-ins with your manager and team.

2. Be prepared

• Carry ID, a charged mobile phone, and be familiar with emergency contact numbers.
• Park in secure, authorised areas, lock all doors and windows, and remove or hide valuables and sensitive materials from view.
• Where necessary, follow altered routes and schedules to avoid protest areas and follow guidance on any required operational adjustments.
• If you do encounter a protest whilst driving, stay calm and patient, keep doors locked and windows closed, avoid confrontation with protesters, drive slowly and carefully, and seek alternative routes if blocked.
• If there is a protest happening near to Royal Mail units or offices, keep movement in and out of buildings to a minimum, rearrange any non-essential meetings.

3. Stay alert

• Stay aware of your surroundings, try and stay in safe locations, know your exits and routes out of impacted areas.
• Report unusual or suspicious activities immediately to the Security Help Desk at www.royalmail.com/all-eyes-on-security
• Avoid engaging with protesters.  Remain calm, composed, and professional if interaction is unavoidable.
• Call 999 straight away if you think you are in danger.

Ensuring an inclusive and respectful work environment for all

At Royal Mail, we are committed to creating an inclusive culture where everyone feels safe and is treated with dignity and respect. 

As part of Change for Good, we are all responsible for providing a safe and secure work environment where everyone is protected from bullying, harassment, and inappropriate behaviour.  

Our Business Standards clearly describe the standards of behaviour that we expect from all our colleagues. We encourage colleagues to speak with their line manager about any concerns and use the Raising Concerns tile on the People App where needed. 

Looking after yourself and those around you 

If you or someone you know, has been impacted by recent events please remember the Wellbeing Employee Assistance Programme is there to support you, day, or night. 

The service is independent and confidential, and can be contacted through Help@hand or by phoning 0345 266 5060. Wider support is also available through our Wellbeing Hub . 

We will continue to monitor events. Thank you for your continued to commitment to keep the mail moving for our customers.

Alistair Cochrane

Chief Operating Officer