Keeping mail secure
Building Customer Trust
Customer trust is crucial to the success of our business. We have a Regulatory obligation to take all reasonable steps to minimise the exposure of our customers' mail to the risk of loss, theft, damage and/or interference.
Following a recent increase in Doorstepping complaints we're sharing this film - as well as a Worktime Listening & Learning brief in Delivery - to show the impact of not delivering to a secure location, with a real-life example.
It also includes an interview with key customer, InPost.
This is also available to watch via Content on Demand in the Building Customer Trust section. You can also view it here.
