The Part We All Play

It’s 11 days to go until our new National Workplan goes live - the largest operational change in over 20 years at Royal Mail. We all have a part to play in making this change a success.
It’s vital the whole pipeline works together, so we can deliver a consistent and reliable service for our customers.
This film features operational colleagues from around the business explaining the part they play in the new National Workplan, demonstrating the team effort we need from all areas to make it work.
Please use this link to share this more widely with your colleagues and teams so they can see the role they'll play to make this a success.
What is the new National Workplan?
It’s the framework that brings together each part of the operational pipeline to enable us to deliver both quality of service for our customers consistently and reliably, and growth in parcels.
Each operational unit will have its own local Workplan, which when delivered, enables the National Workplan to be a success. Everyone, on every shift, in every work area has a key part to play.
With thanks for their involvement to: John Isley, Dara Pankhania, Nigel Hulme, Andy Seed, Dan Kolahi, Marie Leigh, Richard Haigh, Imran Hakim, Patrick Smickle, Anthony Ward and James Atkinson.