Doing the right thing

Everything we do at Royal Mail is driven by our customers. We provide a unique service that goes to the heart of our communities, delivering more for individuals and organisations and keeping the nation connected. We each have a an important part in delivering our customer promise. From keeping the mail safe and providing timely and reliable services nationwide, to playing our part in protecting the environment and our communities; together we can go the extra mile for our customers. Your role in this is vital.

We’re all responsible for making Royal Mail the best it can be. We expect everyone to follow Our Business Standards.

Please make sure that you have read the refreshed Our Business Standards and complete the attestation. To complete your attestation, click here – you will need your pay number.

If you want to remind yourself about the broader Change for Good campaign, then visit the MyRoyalMail page.