Happiest part of the week

Saving customer’s holiday plans, finding mobile phones, tracking down parcels and posting with politeness – it’s all in a day’s work for our posties, and Feel good Friday’s are here to spread some happiness and positivity.

Just as well Royal Mail people make this job a whole lot easier.

So, with Ant and Dec’s Saturday Night Takeaway off the screens, we can safely say that this is the happiest part of the week!

Here’s some of the customer compliments we’ve received recently - thanks to the every day kindness and brilliance of our people. Recognise anyone?

We now have the HM Passport Office contract – lucky for two of our customers whose holiday plans were saved this week, starting when ‘Ayoub’ from Hammersmith Delivery Office tracked down a passport needed for a flight that night!

The customer wrote: ‘He went and checked the passports would arrive on a late service, and he drove back past our house in his own car after the shift, to make sure we knew it would be okay.’

It was a similar story for a customer in Warrington, who relied on their postie to keep them updated of the parcel process and make them his first delivery as soon as it was processed so they got away on time.

A Mansfield postie retrieved a lost mobile phone from the middle of the road, called its main contact and arranged for it to be safely returned to the owner, while ‘Scot’ in Oldham was praised for handing over keys to a neighbour, after one customer left them in an unlocked door.

In Glasgow G13 and G14 a postie headed back to the delivery office to track down a parcel for a customer not even on her round, who was getting twitchy over its arrival.

‘Ellis’ in London Camden is ‘always polite, engaging, smartly presented and conscientious to the highest degree’ and won praise for being ‘as valuable a lifeline as my GP service’ from a regular customer. While two posties in Barnsley helped deliver heavy items straight into the home of one elderly customer in need.

And in Cupar, when the second line of the address was missing on a parcel label, the delivery office team pulled out all the stops to track it down and get it to the right place in less than 24 hours.

And, we know, these are just some of the amazing feats of our people this week – thank you for being brilliant!

We know there are lots of amazing stories out there. Please share on Workplace or email your news to rmcommunications@royalmail.com.