Scan it

In a single recent week, more than 950,000 barcoded items did not receive a Ready for Delivery scan, meaning almost one million customers did not get their expected tracking information. 

In this film, the latest in our Building Customer Trust series, we focus on the must-do scans posties should make at the delivery office, to ensure our customer promises are fulfilled.

Hear from Plymouth's trainee PCOM Mark Tungate and postie Ryan Knight, who share what scans to do, when and why.

And Luke Tresidder-Smith and Nakele Wright are on hand with the Customer Experience perspective.

This film, presented by Clair Scott, is available in the Building Trust section of Content on Demand and should be played with delivery office teams, alongside a Worktime Listening & Learning brief.