Highbury high
Visit Highbury Delivery Office with Ricky McAulay for We are Christmas
We visited successful unit Highbury Delivery Office, who hit 97.3% in Tracked performance in week one of our peak quality of service incentive scheme.
We're now in week two of the incentive - which gives the opportunity to earn up to £500 extra, on top of the usual Christmas supplements and payments - and Customer & Quality director Ricky McAulay was on hand to see how Highbury fared and share his views on week two, as we move into Cyber weekend.
Click here to watch.
Colleagues in Highbury explain how communication and teamwork has made the difference.
'It's hard but it's doable - you just need to have the right mindset,' says postie Jenny Knight . 'I don't like to bring work back, you've got to have the right work ethic.'
