Launching Team talk

We’re in a new era and the relationships we build with our teams are critical to our future success.

We need everyone to focus on rebuilding relationships and trust with their teams, whilst we deliver great quality, a great service and great productivity. The way to do that is through improving our employee communication and engagement.

What is Team talk: take 5?

Team talk: take 5 is a five minute conversation or stand-up between COMs and their teams. Every employee, on every shift, every day.

It replaces daily huddles, a modern, rebranded session, with a new focus. It’s a chance to connect and have a conversation with our people about the things that matter to our teams, to our managers and to Royal Mail.

Team talk: take 5 is designed to be a two-way conversation that covers:

• Safety – not a brief but a conversation about safety in the office
• Local news
• Quality and productivity – how we did yesterday and what we need to focus on today
• Supporting our teams - saying thank you and offering support.

It’s focused around the Delivery Cockpit and local knowledge, there’s a structure here, and a blank document to plan your sessions here.

There are no forms to fill, but we expect this to become part of the daily routine in our Delivery Offices and we will check in with COMs on how it is going and get feedback as we go along.

Watch the RMtv video to hear from @Grant McPherson and COMs; @Teresa Courtney and @Kieron Crabb and frontline colleaugues @Loris Dell'Amico, @Alex Booth and @Rebecca Bowers.

All the documents are available on the Academy here (if you have issues accessing the Academy please email theacademy@royalmail.com and the team will be able to support you).