Also in the programme, we head to Glaisdale in Nottingham on the first working day of the new year to find out how Takeback Monday sent returns volumes soaring.
Shortly before Christmas, we announced that an agreement had been reached with the CWU. We’re calling for colleagues to send us their questions about this and chief operating officer, Achim Dunnwald, will be on a future episode shortly to discuss what happens next – he’ll answer your questions.
Congratulations to everyone - we’re through our busiest ever traditional Peak period, where we had to deliver the most challenging Christmas anyone has experienced before. Tune in to watch Birmingham Mail Centre colleagues discuss how they managed to pull out all the stops. Plus we meet one very happy customer.
The programme is now live across our channels. This includes Content on Demand for those safe and able to watch on that channel, socially distanced.