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We want to hear what works, what doesn't work and how we can improve our PDAs

Our PDA renewal team is calling on colleagues to share feedback on the best and worst aspects of their devices as part of a project to review and refresh these essential tools.

Click here to share your feedback via a short PDA survey to complete before 21 January.

From their most effective features to frustrations around functionality – the views of our people will highlight the benefits along with the limitations preventing us delivering exceptional customer service.

PDA renewal programme manager, Raj Tailor, said: ‘As we begin preparations to replace our PDAs, we want frontline colleagues to share their experiences as part of our survey.

‘Their feedback is an important part of the process. PDAs will play a key role on our Transformation Journey, so we need to make sure they’re designed with users in mind and fit for the future.’

18 Nov 2020