Quick reaction force

Like us, our valued customer, The Very Group, is a business with a long history and an appetite for change.

As the UK’s largest integrated digital retailer and financial services provider, they’re constantly improving what they do through innovation, data and technology.

Our ability to react quickly and keep parcels flowing has helped them greatly during the pandemic.

Press play to hear from the Very Group’s head of outbound logistics, Chris Haighton, on how Royal Mail has helped the company during Covid-19.

‘Like many online businesses, we saw sales absolutely skyrocket during the lockdown,’ said Chris. ‘One of the real strengths of Royal Mail is its scale and ability to be flexible at very short notice.

‘Royal Mail has been able to react very quickly to the pandemic and keep the parcels flowing to our customers, which has been fantastic.

‘The Inflight capability that Royal Mail has, as well as the Royal Mail app, is really answering a desire that’s coming from our customers now.’