Number one ask

We have launched additional Inflight delivery options to offer greater convenience and flexibility for receiving customers.

These include: delivery on another day and Local Collect from our customer service points (CSPs) and Post Offices across the UK. Customers can now access these options when their parcels are on their way, up until the day of delivery.

We have also enhanced our redelivery service through the launch of next day redeliveries. Next-day redeliveries can be requested for the customer’s address, Preferred Neighbour, Safeplace or local Post Office.

Earlier this year, we launched Inflight delivery options including delivery to a Safeplace or a Preferred Neighbour. This was the number one ask from parcels customers.

When retailers and other customers send items via Royal Mail Tracked and Royal Mail Special Delivery Guaranteed, prior to delivery, the recipient will receive a notification including an estimated delivery window and the range of Inflight delivery options. Following delivery, we will also notify the customer when and where the parcel has been left in line with their selected Inflight delivery option.

Nick Landon, chief commercial officer, said: ‘Inflight delivery options are the number one ask from our sending and receiving customers, so delivering this feature was really important for us.

‘After successfully launching and getting great feedback from a first phase of Inflight options, we are now giving our customers an even more convenient set of choices.

‘After receiving a delivery notification, parcel recipients can now simply tell us when and where they want their parcels delivered if they aren’t going to be at home.’