Return to sender
WATCH: St Albans shows the growing importance of returns
The ongoing growth of parcels is reflected in a huge surge in customer returns volumes.
This is also key traffic for us, and we’re primed to take advantage of the benefits this brings.
During lockdown, we revealed that St Albans is the place in the UK where most returns occurred.
So myroyalmail.com has been to visit colleagues and customers in the Hertfordshire city to get the full story.
Play the extended RM Extra video to find out more.
