Outstanding contribution
Royal Mail’s Central Postal Control (CPC) has been selected as a finalist in the Operations Management category of the Chartered Institute for Logistics and Transport (CILT) Awards for Excellence 2020.
Now in their 28th year, the prestigious CILT Awards are regarded as the benchmark for excellence within the profession.
The CPC team has worked 24 hours a day, seven days a week, every day of the year since 1990 to ensure that Royal Mail runs like clockwork and deals with any threats that arise to our service – including breakdowns, roadworks, severe weather and congestion.
CPC is ready to deal with a crisis around-the clock. But, during the Covid-19 pandemic, the team’s logistical expertise was tested to the max, prompting them step up and go above and beyond their already ‘above and beyond’ service.
Head of CPC, Dennis Welton, said: ‘The ‘Pandemic Business Protection and Assessment Teams’ were set up to address Royal Mail’s response to the Covid-19 pandemic. They guided CPC’s response to the complex and multiple challenges the business faced as a result of Covid-19 - ensuring that we were able to keep delivering for our customers and our country throughout the pandemic.
‘The pandemic has demonstrated the importance of Royal Mail to the UK by not only enabling the country to stay home and safe, confident that online orders will be delivered to all 30 million addresses in the UK, but also enabling the Government’s coronavirus testing programme to grow.
‘It also created significant challenges to Royal Mail; record levels of both volumes and absence, social distancing standards, requirements for PPE and bringing on line new buildings, additional agency and products to aid the response to these Covid-19 challenges. It is these issues which the C-19 project addressed.
‘We are very proud of the way that the CPC team has handled the incredible challenges they faced and very proud to be finalists in the prestigious Operations Management category of the Chartered Institute for Logistics and Transport (CILT) Awards for Excellence 2020.
‘Outstanding teamwork by CPC with our operational and support functions colleagues has made this possible. We have benchmarked several other organisations control centres such as the Met Police, South West Ambulance Trust & the AA’s control rooms, as well as international standards for control rooms and believe ours is the most efficient structure possible.’
Winners of the CILT Awards are set to be announced in March 2021.
