New look app

The Royal Mail app has come on leaps and bounds since its launch a little under two years ago. In February of this year, we celebrated passing one million downloads, and since then the app has become our fastest growing channel.

Now at over two million downloads, we’re launching a whole new look for the app - a complete redesign, which is biggest change to the app since it first appeared.

The redesign will bring an exciting, more user-focused look and feel to the app, along with new features including Proof of Postage.

Proof of Postage on the app will be available, in the first instance, for customers who have bought their postage via the app. After dropping off their item, a proof of postage will be visible within the app when the item receives its first scan in the network. The introduction of this feature is intended to encourage and drive usage of our latest drop off points – parcel postboxes.

Since its launch, the app has added some exciting features, including our parcel postbox finder and the ability to track items using Alexa.

We were also the first in the industry in the UK to launch an augmented reality (AR) parcel sizer.

And we haven’t finished yet – there are even more developments and handy features in the pipeline.

The Royal Mail app is part of our commitment to investing in technology that improves the customer experience for both senders and recipients.

What can you do with the app?

• Send an item in just a few steps, using the new augmented reality parcel sizer to find the right format size and price of your item before purchasing postage directly via the app
• Access previous labels bought for postage by using the new sending history feature
• Add a friendly alias name to the items you are tracking
• Track an item on the go. If you have Alexa, you can track your delivery by saying an alias name you have previously assigned to an item
• Save recently tracked items so you don't need to keep entering them again and again
• See a photograph of the signature if someone has signed for your item, or the safe place an item has been delivered to
• Book a redelivery
• Receive push notifications on your deliveries
• Save postage receipts
• Postbox finder: Find your nearest parcel postbox, pillar box, Post Office branch and Royal Mail customer service point - on a map by postcode search. It is an exclusive app feature.
• Proof of Postage on the app (coming soon).

If you haven’t downloaded the app yet, now is your chance. The app is available for download for free on both the App Store and Google Play store.

Download the NEW app and send a screenshot of the home screen to: appsupport@royalmail.com and you could be in with a chance of winning a £50 Amazon voucher. Find the terms and conditions here.