Accelerating change

In our latest RMtv programme, we look at the short and long-term impacts of coronavirus on Royal Mail and what effect the gradual easing of lockdown has had on the business.

Coronavirus has accelerated our need for change. The trends the business has already reported have increased at pace – with falling letter volumes and a significant growth in parcels. It means our network must adapt more sharply than anticipated.

Press play to hear chief commercial officer, Nick Landon discuss the impact and how changing customer habits are here to stay. And in Southam Delivery Office, we hear more about the changing mailbag.

The programme is now live across our channels. This includes Content on Demand for those safe and able to watch on that channel, socially distanced.