Inflight options

Customers can now change where their parcel is delivered after it has been sent

Customers expecting RM Tracked 24/48 parcels can now request a range of delivery options, thanks to our new ‘Inflight Delivery Options’ service.

Launched nationwide on 26 June following a successful pilot, Inflight Delivery Options allow customers to make changes to delivery locations before a delivery attempt, via Track & Trace on our website or the Royal Mail app.

Options for Royal Mail Tracked 24/48 items include Delivery to Neighbour and Safeplace. Recipients of Royal Mail Tracked 24/48 and Special Delivery parcels can also request a redelivery if they are not at home, before we've attempted delivery, as well as Preferred Neighbour or Safeplace options for their Royal Mail Tracked redelivery items.

In addition, Inflight Delivery Options offer operational benefits to Royal Mail, specifically an improved first-time delivery rate.

30 Jun 2020