Warm calling

Thank you for all your efforts in adapting to the new challenges we are facing daily due to the current coronavirus outbreak. 

Because of the levels of absence we are now experiencing, we need to think of ways to protect our services and our people. We are modifying how we deliver Door to Door from now. We have listened to feedback from you and our customers and considered this in the changes we are making.

We will now only deliver door to door to addresses receiving letters or parcels at the same time, wherever possible. We call this ‘warm calling.’

It is important we keep the Door to Door option for our customers. Many small businesses – including food delivery companies – are using door to door to tell customers they are still delivering, even if their high street shops or restaurants may be closed.

We need to also ensure we can deliver high priority Government or authority mailings. Government agencies are using door to door to deliver important public health messages during the coronavirus crisis.

Any priority postings (such as urgent government mailings) will be identified and communicated to you by your manager.

Door to Door is safe to deliver

• Public Health England (PHE), the key health authority, has advised that people handling letters and parcels are not at risk of contracting coronavirus
• The World Health Organisation (WHO) has also advised that coronaviruses do not survive long on objects, such as letters or packages

The latest version of our coronavirus Q&As is now available via myroyalmail.com/coronavirus.