Open for business
As households across the UK enter a second week of lockdown, we are re-assuring customers that we are adhering to heightened health and safety standards.
As one of the UK’s essential services, Royal Mail remains open for business while the nation remains in lockdown. We know that the Universal Postal Service provides a lifeline to businesses and communities everywhere.
In line with Government guidance, online retailers continue to do business. And so do we. The delivery of parcels and letters has become even more crucial as a way of keeping the country together, businesses operating, and helping customers who may not have the option to leave their homes.
We understand the important role we have to play in helping people to stay connected. As such, we continue to work hard to collect, process, and deliver as much mail and parcels as possible in these difficult times.
The mail is still scheduled to be collected and delivered as normal. This is a fast-moving situation and local service levels may at times be impacted by local absences. Despite the challenges, we remain committed to deliver the most comprehensive service we can to all our customers in these difficult times.
We would like to thank all our colleagues across the UK for helping to keep the nation connected in such challenging circumstances. Their work at this time is hugely appreciated.
It’s now even easier to send mail from home
With increasing numbers of people self-isolating or working from home and the resulting rapid switch to online shopping and sending parcels from home, we have developed the below guide to make the delivery and sending of parcels easier during the ongoing coronavirus pandemic:
1. Download the Royal Mail App to send or receive parcels. It’s on the Apple App Store or Google Play Store and lets customers send parcels, track parcels, check where to drop off parcels or book a redelivery and everything else that may be needed to manage parcels and letters, all from your phone.
2. Register on the Royal Mail website. Regular senders have access to more features and automatically link to marketplaces like eBay to help them quickly move more of their business online.
3. Convenient drop-off options. Customers who ship parcels on the Royal Mail App or website and print a label at home can drop them off in Royal Mail parcel postboxes 24/7, or if they don’t have a printer, they can ship on the app and bring the parcel and phone to any Royal Mail customer service point and the label will be quickly printed for them.
