Postal operators and couriers in the UK and Europe have now moved on a temporary basis to contactless delivery as standard.
In response to the current coronavirus outbreak, we announced some temporary changes to how Delivery colleagues hand over parcels and ‘signed for’ items to customers at the doorstep.
In order to protect both our people and customers as much as possible, Delivery colleagues are not currently handing over PDAs to customers to capture signatures.
Press play to hear how the changes in procedure have gone down with colleagues and customers in Cricklewood, north London.
‘It’s not too different than before,’ said postman, John King. ‘The only difference is that you don’t give them the PDA and they don’t sign for it.’
Postman, Adrian Pop, also explains what happens with customers who arrive at the customer service point (CSP) with their P739 cards.
‘To avoid contact with customers and obviously to protect both us and the customer, they present their card and ID,’ he said. ‘We then take the details, put it in the computer, and find the item.
‘Then when it comes to signing for the item, we don’t hand the PDA to the customer. Instead, we enter XP1, which is a proof of signing.’
THIS RMTV PROGRAMME WAS FILMED BEFORE THE LATEST SOCIAL DISTANCING GUIDELINES WERE ENFORCED.