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In the first programme of 2020, we’re joined by an eBay director

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The first RMtv of the decade is now available to watch.

Mike Pitt, eBay’s shipping and logistics director, is in the studio with our new presenter Bryony Billson and chief customer officer Nick Landon.

Among the topics the trio discuss are how we performed for our customers over Peak, the need to innovate and the value of our postmen and women.

We also take a closer look at the growing returns market and our changing mailbag, while strategy insight manager Val Walker talks about our competitors.

RMtv Now is available on Content on Demand.