Smiles for miles

Our customers are always quick to mention how often they notice colleagues on delivery smiling while out on their rounds.

It just goes to show how much of an impact a simple smile can have and how far a positive impression can go towards enhancing our standing in local communities and cementing our reputation for providing an ‘outstanding’ customer service.

Below is a selection of customer compliments highlighting our smiley people.

Dariusz Szymczak (pictured) – Falkirk Delivery Office

‘Dariusz our mailman demonstrates great customer skills and always has a big smile and a skip in his step. I recently had cause to query non-receipt of a parcel, Darius was excellent at putting my mind at rest and extremely helpful. I have now sorted this. It was my error completely. Please thank Dariusz for his kindness and excellent client service. He’s a great example to all.’

Sam Bowman – Lisburn Delivery Office

‘Sam has been our postman for several years and he deserves recognition for being professional, reliable, VERY helpful and always with a smile. He is very knowledgeable and always gives good advice. Clearly, he is an ideal employee and a true ambassador for your company. Please pass on our personal thanks to him for outstanding customer service over a long period of time.’

Graham Arter – Braintree Delivery Office

‘We just wanted to highlight how lovely our postman Graham is. He’s never miserable and always has a smile or a wave for his customers. People are always quick to complain, so we thought we would send some positive feedback. He’s the best postman we have ever had! Hold onto this one.’

Amanda Dacres – Spennymoor Delivery Office

‘I would like to complement our new postwoman Amanda. She is excellent at her job and so courteous and helpful. She’s always smiling no matter the weather. There should be more post people like her. She's an asset to Royal Mail.’