Future trends

The online shopping mindset has changed dramatically in recent years with customers now expecting to receive their purchases as quickly as possible.

Next Day delivery is a growing area of our market with more and more people expecting to receive their items just one day after ordering.

Press play to hear Mike Pitt, eBay director of shipping and logistics, talk about delivery trends for 2020 and how he expects customers to continue to expect to have faster deliveries available as an option.

‘I don’t think everything will move to Next Day delivery,’ he said. ‘But I think consumers are demanding more and more and this will continue to grow.

‘They want to be able to have the option of Next Day delivery and potentially pay a little bit more for it, while also having the other options available to them as well.’