Shining lights
Our Christmas stars recognition campaign, which is currently in full swing, illustrates precisely why our people make Royal Mail the UKs number one delivery company.
Every week leading up to Christmas, winners and runners up are selected from each of our three regions and 30 service delivery leader (SDL) areas, with colleagues nominated by their line managers for demonstrating our values and going truly above and beyond for colleagues and customers alike.
Congratulations to St Albans postman and one of our many Christmas stars winners, Mike Izzard (pictured), who was nominated by MPU manager Jeromy Simson.
‘(Mike) has been visiting one of his customers, who is in hospital after a stroke,’ said Jeromy. ‘Mike also arranged to have the customer’s dog re-homed.
‘Mike always goes the extra mile for his customers, a number of whom work in the local area. If he has a parcel for them and knows the neighbours won’t be home either, Mike will call at their workplace and advise them on what time he can get to their address so they can meet him to receive their parcel.
‘Mike also does a lot of work in his own time for the local community in Hatfield where he lives, and has been responsible for the restoration of Nast Hyde railway station.’
Winners
- Steve Payne – Bourne Delivery Office
- Claire Darragh – Southend MLO
- Jonathan Palfury –Rednal Delivery Office
- Brian Moorley – Nottingham Mail Centre
- Mike Izzard – St Albans Delivery Office
- Stuart Hickman – Dudley Delivery Office
- Steve Malin – Leamington Spa Delivery Office
- Lee Palmer – Newport East Delivery Office
- Scarlett Wachlarz – Sheffield Mail Centre
- Mike Dykes – Swindon Mail Centre
- Martin Lowe – Winterbourne Delivery Office
Meanwhile, Swindon driver Mike Dykes was en-route to Wokingham when he saw an elderly woman wondering the streets wearing only a t-shirt.
‘This was in the early hours with freezing weather conditions,’ said integration manager, Danielle Hayes. ‘Mike pulled over and escorted the lady to his cab. He gave her his jacket so that she could warm up, called the police and waited with her until they turned up.
‘Mike obviously didn’t have to do any of these things, but he did so without question. Royal Mail is seen as a pillar of the community and this demonstrates how this ethos is very much alive.’
Congratulations too to Bourne postman Steve Payne, who consistently goes the extra mile for his customers.
‘When a customer turned up on his bike to collect his parcel, the parcel was too big for him to carry,’ said delivery office manager, Cheryl-Ann Burrows. ‘So, Steve arranged for the parcel to be dropped off when the customer was at home. There was a similar incident involving a mum with twins whose parcel was also too big for her to carry without help.
‘When customers come in early to collect their parcels, Steve asks their postman if they have any other parcels due for delivery today, saving the customer from having to return the next day.
‘Not only do customers love Steve’s organisation and powers of memory over their parcels, colleagues love the fact that he goes the extra mile every single day to save them time!’
