Safekeeping

We are reminding customers that if they are planning on being away for the Christmas period, or if their business is closing for the forthcoming break, we can take care of their post.

The Christmas holidays are just around the corner, which means it's peak season for customers to request our Royal Mail Keepsafe service.

Keepsafe is our service for holding customers’ letters and parcels safely at the delivery office while they’re away from home.

Customers choose Keepsafe for peace of mind – it protects against mail theft and identity fraud as it prevents piles of mail from building up on their doormat/letterbox, or in the entrance to their building.

Local businesses wishing to set up a Keepsafe account should visit: www.royalmail.com/businesskeepsafe where customers can find useful information on how the process works and the costs involved.

Keepsafe takes five working days to set up, so now is the time to ensure customers are aware of the service, which could prove vital during the festive break.

Free for colleagues

Our Keepsafe service is available free of charge to all colleagues.

If you’re going away and want us to keep your mail securely at your local delivery office, you can take out this service for free.

Your line manager will need to complete an application form on your behalf, which they will find on the intranet

Your line manager needs to complete an application form on your behalf in order to verify your identity. The form can be found on the intranet under RMG & Me and ‘benefits’.

You can renew your Redirection for up to a maximum of four years and apply for Keepsafe for a maximum of two months in any one application.