Healthy minds matter

Mental Health first aid training is now available in-house

In October 2017, we launched our 'Because Healthy Minds Matter' five-year mental health strategy to increase awareness of mental health, signpost colleagues to useful tools and support and ensure our people know where to go in a crisis.

We are now pleased to announce that our mental health first aid training course can be delivered in-house.

Colleagues who regularly support the health of others, such as our 5,500+ physical first aiders and trade union area health and safety representatives, are now invited to attend the one-day classroom-based mental health first aid course. We hope that as many colleagues as possible attend the training.

Full course availability and enrolment is now available via SuccessFactors on the PSP system. Where course availability is not suitable, there is the opportunity to ‘request a course.’ Future courses will be scheduled according to demand.

Alongside our mental health classroom training, the following is also available via PSP/SuccessFactors:

Royal Mail is committed to effective support and signposting for mental health conditions. People in all walks of life can be affected directly or indirectly and at any point in their lives.

Support is available

Feeling First Class

The Feeling First Class website (organisation code FFC1 to register) is an online resource to support healthier living through access to mental, physical, financial and social health support content and tools. Visit or download the app from iTunes or the Google Play store.

First Class Support helpline

The First Class Support helpline is completely confidential, independent and available 24/7. You can call 0800 688 8777 now if you would like to talk to someone about handling difficult conversations; for direct self-serve access to mental health support; and guidance on living a healthier lifestyle.

Shout mental health text service: Free and available 24/7 - text Shout to 85258 in the UK to text with a trained crisis volunteer.

For urgent support in a crisis: call the Samaritans on 116 123 (open 24/7) or in the case of a suicide or other emergency situation, ring 999, or 9999 from a Royal Mail landline.

10 Dec 2019