First leaver advantage

London Central LD colleague has transformed his performance

Steve O’Connor (Operations Manager, London Central LD) took great pleasure in presenting the unit’s October 2019 Employee of the Month award to Didier Mangonzo, saying that he makes a difficult route look easy

“Didier is a Driver for Stephen Rosi in the Covent Garden area,” said Steve. “This is not an easy route, but instead is very busy and was being made more difficult when Didier was leaving the Depot later than most. Having previously had some issues getting out of the Depot in a timely manner, Didier has in a very short time turned this around and is now one of the first to leave. This has allowed him to clear his route and deliver an even better service to the customers in his area.”

Steve described this change as a testament to Didier’s outstanding commitment and high standards which can now be seen on his route. “As evidence, his route is always green on the exception report at de-brief,” Steve added.

The impact of his work on our Depot is evident, too. “Customers do not see a dip in service on Didier’s route nor any timed fails now. This is a good thing!” Steve asserted. In addition, Didier is very polite and a great team player – the combination of all his attributes make him a worthy winner! 

13 Dec 2019