Expecting better

Our customers expect high standards from Royal Mail. It’s important that these standards are upheld across our pipeline in everything we do.

There is concern across the business at the number of complaints we’re receiving with regards the state of trays used to deliver mail. There is an RMtv Special on Content on Demand focusing on this issue, in which we hear from our quality director Paul O’Keefe, a customer and colleagues helping to put it right.

Watch this with your team and colleagues using the Quality of Service tab on your RMtv screens.

Jim Coleman, downstream access manager at Whistl, features in the film, explaining why it is a problem for his business. You can hear a preview in the video above.

Jim says: ‘In some instances some bird excrement has even appeared in trays!

‘It really does give a very, very bad impression of the Royal Mal service. We would expect something a lot better from Royal Mail.’