Dirty deliveries
Honouring our obligations to customers – ensure high standards of tray hygiene
A quarter of the trays we present to our customers every day have defects.
Customers expect high standards from Royal Mail – and we have to deliver. Which is why there is concern across the business at the number of complaints we’re receiving with regards the state of trays used to deliver mail.
We give around 220,000 trays to our customers every day, and more than 25% of them arrive with some form of defect – from litter, to keys and PDAs left in trays and even dirt.
Click here to play the video to hear from quality director Paul O’Keefe on why we must improve how we deliver.
An RMtv Special is available on Content on Demand. You will find it under the Quality of Service tab on your RMtv screen. Watch this with your teams.
