Competitor Watch

Hermes UK has rolled out its new app, offering increased visibility, greater choice and control over how customers receive their parcels.

Online shoppers will be able to track and re-route their Hermes parcel deliveries to a neighbour or safe-place while the delivery is in transit. Parcel returns via Hermes will become more convenient, with QR codes and order numbers easily accessed through the app.

Small retailers, marketplace sellers and consumers can also use the app to book deliveries by generating shipping labels for recipients in their address books, before arranging a courier collection or dropping off at a ParcelShop.

Later this year, further options such as diverting deliveries to a myHermes ParcelShop or parcel locker will be added. Hermes said the app will be an important part of its planned Hermes Play service, enabling the retailer to connect with parcel recipients through a personal video message. The retailer will be able to record and upload a file via the app, which can be accessed by scanning a 2D barcode.

In October 2018, we launched a new mobile app to help consumers track their items from their smartphone.

With a reference number, parcel recipients can check the progress of deliveries as well as receive push notifications about their item. They can book a redelivery find a convenient location to post or collect an item, as well as buy postage, including Tracked 24 and 48 - a first for consumers - all via the app.

Amazon Alexa was launched on the app in April 2019, and allows customers to quickly track the status of Royal Mail deliveries, by providing Alexa with their Royal Mail tracking number. This is available through all Alexa voice enabled devices.

We are working on more enhancements to make it even easier and more convenient for consumers to send and receive items.