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Giving customers what they want is vital to prosper
We’ve been talking a lot about why we need to change, at speed, to keep pace with the fast-moving delivery industry.
In this week’s RMtv, we take a look at three former iconic high street names, Woolworths, Kodak and Toys ‘R’ Us who either couldn’t – or wouldn’t – change to meet the demands of their marketplace, and the impact it had.
Also in the programme:
- As work continues apace on the first of our new parcel hubs in Warrington, we speak to colleagues about their understanding of our need to change
- An industry expert tells us more on what characterises companies that fail.
